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Customer Service Specialist - London, Ontario at Voyago — NeverHard
Customer Service Specialist - London, Ontario at Voyago in London, Middlesex. View salary, required skills, and apply on NeverHard.
- Company
- Voyago
- Location
- London, Middlesex
- Type
- part_time
Job DescriptionJob Description
Voyago is hiring 2 part-time Customer Service Specialists, to fill existing openings, for our Logistics Centre in London, Ontario.
Your Role
Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a fast paced environment.
Primary Responsibilities
Operations
:
Coordinates bookings and prepare customer correspondence for special events
Complete FT Customer Service Specialist Shifts
Ensures dispatch operations are in accordance with established standards
Completes order entry accurately
Price transfers/fares accurately
Customer Service:
Provide a high level of customer service
Provide response times
De-escalate customer concerns
Administration:
Authorizes credit cards for current and future transfers
Requirements
Your profile
You are able to read and communicate in English effectively
You have a High School Diploma or Equivalent
You have 1-2 years of Logistics or Call Centre experience
You have the ability to work independently
You have excellent problem-solving skills
You have
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