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Office Team Lead at Aston Carter — NeverHard

Office Team Lead at Aston Carter in Calgary, Calgary region. View salary, required skills, and apply on NeverHard.

Company: Aston Carter
Location: Calgary, Calgary region
Type: full_time

Job DescriptionJob Description Job Title: Office Team Lead Job Description The Office Team Lead oversees a growing customer service and administrative team in a logistics environment, ensuring exceptional service delivery, accurate documentation, and efficient coordination of shipments. This role combines hands-on customer service, office administration, and team leadership, with a strong focus on resolving service issues, managing customer accounts, and supporting the operational success of the business. Responsibilities Notify customers promptly of service difficulties, including refused shipments, late or incomplete shipments, and incomplete paperwork. Monitor missed pickups and on-time delivery performance and notify the appropriate personnel to reschedule or address service gaps. Provide accurate and timely responses to customer inquiries related to service, shipment tracing, and proof of delivery (PODs). Check with operations daily to identify priority issues such as service failures, refused deliveries, damaged freight, or missing freight, and communicate these to customers at the start of the day. Create freight bills and process orders, forms, applications, and requests as

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