NeverHard
Head of Customer Support at QuickTeam — NeverHard
Head of Customer Support at QuickTeam in Canada. View salary, required skills, and apply on NeverHard.
- Company
- QuickTeam
- Location
- Canada
- Type
- full_time
Job DescriptionJob Description
Head of Customer Support
Location:
Remote / Flexible
Type:
Full-Time
Starting Salary:
Commensurate with experience
Hours
: Must be willing to work 9-5 EST
About the Role
We are seeking an experienced
Head of Customer Support
to build, lead, and continuously improve our customer support operations.
This role is responsible for designing and managing the
entire support infrastructure
, including help desk systems, workflows, automations, knowledge base resources, and support processes. The Head of Customer Support will oversee the support team and ensure that customers consistently receive
high-quality, efficient, and professional service
.
The ideal candidate is a
highly organized operator
with many years of experience leading customer support teams and implementing modern support systems using automation and AI tools.
Responsibilities
Build and Optimize the Support System
Design and implement the company’s
customer support infrastructure
Set up and manage the help desk platform (Freshdesk, Zendesk, or similar)
Create efficient
ticket routing, workflows, and automations
Build and maintain a comprehensive
knowledge base and help center
Establish clear
s
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