NeverHard
Tier 1 IT Helpdesk Support Specialist (Bilingual – Remote) at Infoya — NeverHard
Tier 1 IT Helpdesk Support Specialist (Bilingual – Remote) at Infoya in Oakville, Halton. View salary, required skills, and apply on NeverHard.
- Company
- Infoya
- Location
- Oakville, Halton
- Type
- full_time
Role Type:
CurrentPosition
Job Summary
We are seeking a motivated and customer-focused
Bilingual
Tier 1 IT Helpdesk Support Specialist (French/English)
to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt and accurate support. They communicate technical information in a clear and understandable manner, regardless of the user's technical expertise
Its a Hybrid role for GTA candidates, and Remote for candidates outside GTA.
Key Responsibilities
Provide exceptional Customer service skills through Tier 1 support for software and hardware issues, including desktops, laptops, printers, peripherals, and mobile devices.
Log and categorize support tickets, ensuring accurate documentation and timely resolution or escalation.
Diagnose and resolve technical issues reported by end-users, providing timely and effective support either remotely or on-site. This includes troubleshooting hardware, software, and peripheral-related problems, and guiding users through step-by-step resolutions to ensure minimal disruption to operations.
Partici
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