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Support Analyst (End User Support – Engineering, Technology) at Peloton — NeverHard
Support Analyst (End User Support – Engineering, Technology) at Peloton in Victoria Park, Calgary. View salary, required skills, and apply on NeverHard.
- Company
- Peloton
- Location
- Victoria Park, Calgary
- Type
- full_time
Support Analyst (End User Support – Engineering, Technology)
Reports To: Implementation Services Manager
Job Summary:
The Support Analyst will provide support and guidance to users experiencing technical issues relating to Peloton’s Software Systems.
Job Schedule:
Work out of Calgary office (in office)
Monday - Friday
Primary Job Responsibilities:
Provides technical support and guidance to resolve users problems
Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed
Maintains knowledge of technical innovations, trends, and best practices within Peloton software offerings
Other duties:
Performs other related duties as assigned.
Requirements:
Completed Post secondary education in a related field (Engineering, Technologist, Information Technology, Computer Science, etc)
Tech savvy with knowledge of software and databases
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
Nice to Have:
Prio
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