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Director of Product Management (Customer Success) at Equinix — NeverHard
Director of Product Management (Customer Success) at Equinix in Canada. View salary, required skills, and apply on NeverHard.
- Company
- Equinix
- Location
- Canada
- Type
- full_time
Contributes to the delivery of the Lead-to-Cash transformation by ensuring Customer Success capabilities align with the post-sale customer journey
The Director, Customer Success designs, develops, and manages the lifecycle of the Customer Success Manager experience, the Gainsight platform, and the renewal and opportunity revenue motion within Equinix’s Customer Success Experience team
Sets the vision and strategy for the pillar, ensuring it is competitively positioned and aligned with both the CSM organization’s operational needs and the broader revenue engagement motion
Lead a team of Product Managers, Product Owners, Process Architects, and contractors; provide leadership and direction through senior managers as the team scales
Accountable for the performance and results of direct reports and the broader pillar team
Drive succession planning recommendations and contribute to people development strategy
Own performance management of team members, including disciplinary actions and hire/fire decisions and recommendations
Lead the GPS process including assessments and Total Rewards allocations of direct reports
Drive talent development including quarterly conversations, career pathw
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