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Senior Enablement Manager (Customer Success) at Equinix — NeverHard
Senior Enablement Manager (Customer Success) at Equinix in Canada. View salary, required skills, and apply on NeverHard.
- Company
- Equinix
- Location
- Canada
- Type
- full_time
Works with customer success and cross-functional stakeholders to understand field development requirements in the context of the skills, knowledge, processes, tools, best practices, and coaching required to execute the global customer success strategy
Conducts in-depth discovery to understand field competencies, productivity, and related gaps
Serves as the key interface between business stakeholders and the program and services team, translating field needs into enablement recommendations
Validates the enablement approach with SMEs and key stakeholders, aligns global requirements, leads regional enablement needs, and secures executive sponsorship
Acts as the audience expert for the program and services team, ensuring programs are grounded in field realities and business priorities
Identifies enablement programs required to help the field execute against the global customer success strategy
Engages field and business leaders to gather and prioritize detailed enablement requirements in order to determine enablement approach and objectives
Identifies and leads regional-specific enablement requirements, ensuring unique market and field needs are captured and represented to the program
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