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Product Owner - CSM Applications at Jobgether — NeverHard
Product Owner - CSM Applications at Jobgether in Canada. View salary, required skills, and apply on NeverHard.
- Company
- Jobgether
- Location
- Canada
- Type
- full_time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Owner - CSM Applications in Canada.
This role sits at the core of Customer Success operations, shaping the systems, workflows, and digital tools that enable teams to deliver value across the customer lifecycle. You will own the vision and roadmap for Customer Success Management applications, ensuring they are aligned with business priorities and scalable operational needs. Acting as a bridge between Customer Success, Operations, and technical teams, you will translate business requirements into actionable product deliverables. The position combines product ownership, business analysis, and hands-on operational support in a fast-paced SaaS environment. You will play a key role in optimizing processes, improving user experience, and driving measurable impact on customer outcomes. This is a highly collaborative role requiring both strategic thinking and executional excellence.
Accountabilities:
Own and define the product vision, roadmap, and backlog for Customer Success Management applications, ensuring alignment with Customer Success and business objectives.
Gather, analyze, an
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