NeverHard
Technical Support Agent at Staples Canada — NeverHard
Technical Support Agent at Staples Canada in Richmond Hill, York region. View salary, required skills, and apply on NeverHard.
- Company
- Staples Canada
- Location
- Richmond Hill, York region
- Type
- not_specified
Some of what you will do
The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.
Support Services Analyst must also monitor vendor performance and escalate high priority problems and issues to the Team Leader and Second Level Team.
Require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware.
Specifically, You Will
Provides first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware.
Interacts with Network Analysts, Application Specialists and Telecommunication Analysts to identify and resolve problems.
Contribute ideas and observations to the Team Leader to improve the efficiency of the Support team in achieving phone and SLA thresholds.
Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.
Some Of What You Need
Degree or Diploma in Computer
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