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Director of Participant Support & Business Relations Department at Astana International Financial Centre Authority — NeverHard
Director of Participant Support & Business Relations Department at Astana International Financial Centre Authority in Астана. View salary, required skills, and apply on NeverHard.
- Company
- Astana International Financial Centre Authority
- Location
- Астана
- Type
- not_specified
We are seeking a highly experienced and visionary Director of the Participants Support and Business Relations Department (PSBRD) . This role is central to enhancing client experience, driving digital transformation, and strengthening the AIFC Participants community. The ideal candidate brings strong leadership skills, deep understanding of business processes, and a passion for creating exceptional client service experiences. Key Responsibilities: Develop and implement the department’s strategy to support AIFC Participants throughout the authorization, registration, and post-registration processes, ensuring alignment with AIFC’s overall goals. Design and execute a client-centric approach that enhances the customer journey, prioritizing seamless and efficient processes to ensure the best client experience. Jointly with IT team lead initiatives to minimize human interaction in routine processes by implementing digital solutions and automation tools to reduce manual interventions thereby freeing up resources for more complex client needs. Collaborate with IT and Marketing teams to continuously enhance user-friendly website/portal layout that allows users to quickly find relevant inform
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