NeverHard
Senior Manager of Expat Centre at Astana International Financial Centre Authority — NeverHard
Senior Manager of Expat Centre at Astana International Financial Centre Authority in Астана. View salary, required skills, and apply on NeverHard.
- Company
- Astana International Financial Centre Authority
- Location
- Астана
- Type
- not_specified
We are seeking a highly motivated and service‑oriented Senior Manager for the Expat Centre . This role plays a key part in ensuring high‑quality service delivery for foreign investors, employees, and their family members by coordinating essential government and non-government services. The position requires strong communication skills, customer‑centric thinking, and the ability to collaborate with multiple stakeholders. Success in this role is defined by the ability to increase customer satisfaction, retain loyalty, and act as a liaison between government bodies, organisations, and clients. Key Responsibilities: Assist foreign investors, expatriate employees, and their families in obtaining government and non-government services (visa/migration, taxpayer registration, relocation, etc.). Provide professional information and consulting services to customers of the Expat Centre. Ensure compliance with state standards, technical requirements, and service regulations applicable to foreign nationals. Handle customer complaints, provide timely solutions, and ensure follow-up until full resolution. Maintain archiving and records management processes. Build and sustain effective relationshi
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