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Receptionist(Internal only) at HTM Insurance Company — NeverHard
Receptionist(Internal only) at HTM Insurance Company in Cobourg, Northumberland. View salary, required skills, and apply on NeverHard.
- Company
- HTM Insurance Company
- Location
- Cobourg, Northumberland
- Type
- full_time
Receptionist
Location: Cobourg - Essential position
Company: HTM Insurance
Reports To: Compliance Officer
Salary Range: $39,200 – $58,800 annually
Position Overview
HTM Insurance is seeking a professional and customer-focused Receptionist to serve as the first point of contact for insureds, brokers, agents, customers, and visitors. This role is responsible for managing front desk operations, handling incoming communications, processing payments, and supporting daily administrative functions across the organization.
The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced office environment while delivering exceptional customer service both in person and over the phone.
Key Responsibilities
Reception & Switchboard
Manage a multi-line telephone system during office hours (Monday–Friday, 8:30 a.m. – 4:30 p.m.)
Answer and direct incoming calls to the appropriate department or staff member
Respond to general inquiries professionally and efficiently
Refer insureds to brokers/agents when appropriate
Review and distribute voicemail messages daily
Assist with customer concerns and escalate complaints when necessary
Welcome and direct visitors to the appropriate
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