NeverHard
End User Support Analyst at KPMG — NeverHard
End User Support Analyst at KPMG in Toronto, Ontario. View salary, required skills, and apply on NeverHard.
- Company
- KPMG
- Location
- Toronto, Ontario
- Type
- not_specified
Overview
At KPMG in Canada, our people bring their unique perspectives to Canada's most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.
The End User Support Analyst will report to the Manager or Supervisor of End User Support and is primarily onsite; located in the Bay Adelaide Centre, Toronto. The End User Support analyst is responsible for IT Support for tickets raised by employees and partners.
What you will do
Troubleshoot and resolve Level 1/2/3 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required
Record all incident tickets under the appropriate severity into the ServiceNow call tracking system
Configure and image PC's with the required core environment image and practice specific software
Provide technical support for various practice specific software applications and firm proprietary software
Install and configure software, updates and patches
Troubleshoot various IT hardware issues with PC's, printers, perip
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