Inside Sales Account Manager-Municipal Aftermarket Parts & Services

**Imagine yourself...** + Doing meaningful work that makes an everyday impact?on the world around you. + Thriving in a supportive team environment?that inspires you to strive for excellence. + Joining a company?with a proven track record of success and an exciting future. At Trojan Technologies (https://www.trojantechnologies.com/en/) , you have the power to make it possible. Trojan Technologies, a Veralto (https://www.veralto.com/) company, plays a vital role in making the various stages of the water treatment process more effective and efficient. Our products and services have applications across municipal wastewater, drinking water, environmental contaminant treatment, and residential water treatment, along with ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications. When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday impact on the world's vital water resources, and where you'll have the power to deepen your skillset, own your ambition, and fuel your career growth. Take a moment to watch our video: The Power to Make Things Possible (https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c) ( https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c ) We offer: + Generous vacation plan + Flexible working hours + Professional onboarding and training options + Powerful team looking forward to working with you + Career coaching and development opportunities + Health benefits Reporting to the _District Sales Manager,_ _Ross O'Rourke_ the _Inside Sales Account Manager_ is responsible for As the Inside Sales (IS) Account Manager at Trojan Technologies, you are responsible for directly selling parts and services to municipal water and wastewater treatment plants within the South-Central region of the US, which consists of the following states (TX, MS, LA, AR, OK). You will manage the customer relationship through the lifecycle of UV systems, from introducing new customers to consumables to ongoing services and upgrades and expansions within existing customer accounts. Your work will consist of outbound customer calls and tracking, with occasional travel to the US. The Inside Sales position is located at our head office in London, Ontario, Canada, and is a hybrid role, with a minimum of three days at the office and two days at home. This position is part of the _Municipal Aftermarket Parts & Services_ located in _Guelph, Ontario, Canada_ and will be hybrid. At Trojan Technologies we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Trojan Technologies can provide. **In this role, a typical day will look like:** + Generate and qualify leads and achieve/ exceed Sales and service targets on existing accounts through customer engagement, Value Selling, and Funnel Management. + Participate in formal proposals, invitations to bid, supply contracts and manage/support contractual obligations. + Qualify target customers for Service Level Agreements (SLAs) and Software-connected opportunities (Stream). + Work collaboratively with your regional account manager in the Southcentral Territory to support transactional sales, manage the territory email/call inbox, produce quotes, and collaborate on a shared purpose - to win as a team for your customer. + Foster partnerships with our customers, expand customer knowledge, build awareness, and facilitate solutions. + Build curiosity and create the best customer experience period. **The essential requirements of the job include:** + Post-secondary education with a minimum of 3 years of experience in inside sales, customer service, or sales negotiation. + Proven track record of selling products and services through inbound and outbound customer calls, consistently meeting or exceeding sales goals. + Strong communication and relationship-building skills, with the ability to work effectively with customers and cross-functional partners. + Experience using CRM and ERP systems (Salesforce preferred), with strong proficiency in Microsoft Office applications. + Ability to prioritize and organize work effectively in a fast-paced environment, applying sound judgment and problem-solving skills. **Pay transparency** laws apply to roles in British Columbia and as of Jan 2026, to Ontario. For roles that are in these locations (or remote CAN that includes these locations), this information must be added manually to the job description field: + The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. + The compensation range for this role is $60,000-$75,000/year. This job is also eligible for [bonus/incentive pay/commissions] pay. + We offer a comprehensive package of benefits including paid time off, and medical/dental/vision insurance to eligible employees. + Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Trojan Technologies is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment _where purpose meets possibility_ : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. **Accountabilities** **Customer Support & Sales Execution** + Respond to customer inquiries through the territory shared mailbox. + Prepare accurate, timely quotes and process purchase orders following established procedures. + Conduct proactive outbound customer calls to maintain relationships and identify needs. + Track opportunities and customer activities in Salesforce with a high level of accuracy. + Make proactive sales calls to engage customers. **Business Expertise** + Understand how your assigned duties relate to the broader regional strategy and how your work integrates with the Regional Account Manager (RAM) and other partners. **Problem Solving** + Recognize and resolve common customer issues using established procedures. + Apply judgment to determine when escalation is required. **Impact & Accountability** + Manage your own workload and ensure timely completion of tasks with minimal rework. + Support service delivery by following standardized processes and ensuring accuracy in all customer-facing interactions. + Contribute to team performance through reliable execution and attention to detail. **Cross-Team Collaboration** + Work closely with your RAM and internal partners to support customer needs and coordinate solutions. + Share information and updates clearly using strong communication skills. **Critical Competencies** + Established skills in day-to-day sales support activities. + Ability to manage tasks independently within defined procedures. + Reliable judgment in routine situations. + Strong communication skills to exchange information effectively. + Consistent, high-quality execution that positively impacts the customer experience **Qualifications** + Post-secondary education. + With at least three years of customer experience in sales and negotiation. + A proven track record of selling products & services through incoming calls. + At least 2 years of achieving/exceeding company sales goals. + Can travel within the region (2 to 3 times per year). + Value Selling and negotiation. Terms and conditions, contractual management. + Ability to organize and prioritize under pressure in a very fast-paced environment. + Strong analytical skills to review and use technical and historical data. + Ability to effectively problem-solve and deal with ambiguity. + Able to make and follow through on difficult decisions. + Excellent written and verbal communication skills. + Ability to interact easily and professionally with customers and cross-functional partners. + Knowledge of ERP (Baan and LN), CRM (Salesforce.com) + Advanced skills in Microsoft Office applications required. **Other Duties as Assigned **-** the associate may be asked to perform other duties as required or assigned, which are reasonably within the scope of the responsibilities in this job classification** At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.