NeverHard
Customer Success Manager at Maximizer Services Inc. — NeverHard
Customer Success Manager at Maximizer Services Inc. in Toronto, Ontario. View salary, required skills, and apply on NeverHard.
- Company
- Maximizer Services Inc.
- Location
- Toronto, Ontario
- Type
- full_time
Job DescriptionJob Description
About the role:
We are seeking a highly motivated and experienced Customer Success Manager to join our Customer Success team. The ideal candidate will have experience in account management, customer retention, and upselling, preferably within the wealth and insurance services industry. This role is integral to supporting and managing an assigned group of customers, ensuring they achieve value from our solutions while maintaining attention to detail and a strong focus on data accuracy. French-language capability is considered an asset.
What you'll do:
Act as the primary point of contact for an assigned portfolio of accounts, focusing on building and maintaining strong customer relationships.
Support and manage an assigned Book of Business, ensuring satisfaction, engagement, and retention.
Identify upselling and cross-selling opportunities to maximize account growth and customer lifetime value.
Collaborate with internal teams to resolve customer issues efficiently and provide an exceptional customer experience.
Conduct regular account business reviews, focusing on client goals, product adoption, and strategic alignment.
Provide consultative support to c
This page requires JavaScript. Please enable it in your browser, or explore
neverhard.com for more information.