Service Advisor

Job DescriptionJob Description
Donnelly Ford Lincoln
is looking for an experienced
Service Advisor
to join our service team!
Working closely with our team of technicians and service support staff to provide an exceptional guest service experience is what it is all about! You will act as a liaison between our guests and our technical team, ensuring their vehicle is serviced in an accurate and timely manner.
The successful candidate will be someone who is a true customer service professional, someone who is genuinely passionate about building relationships with our guests.
Job Duties:
Address all guest inquiries and concerns
Effectively communicate the vehicle issue to the technician by ensuing appropriate questions are asked and information gathered
Recommend services based on the technician’s diagnosis of vehicle concern and/or based on manufacturer recommendations for vehicle maintenance
Maintain close communication with the guest while their vehicle is being serviced; regular follow up using guest's preferred method of contact
Accurately enter and maintain all guest information in our dealership management system
Qualities and skill sets of the successful candidate:
Ability to work in a team setting and possesses strong interpersonal skills with an upbeat and engaging approach
Excellent listening skills
Ability to problem solve and high attention to detail
Loves a fast pace environment
Very good computer skills and understanding of technology
Experience with PBS is considered an asset
Minimum of one year of service advisor experience in a dealership environment
Why Work for us:
Industry leading compensation package, commensurate with experience ($70,000 - $95,000)
Best in class benefits package including employee assistance and wellness program
Opportunity for advancement
Ongoing training and development
RRSP matching & Deferred Profit Sharing
Free parking
Annual events for employees and their families
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Donnelly Ford Lincoln is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.