NeverHard
Technical Support Engineer at КейДев — NeverHard
Technical Support Engineer at КейДев in Минск. View salary, required skills, and apply on NeverHard.
- Company
- КейДев
- Location
- Минск
- Type
- not_specified
Remote: Yes
Keydev is on the lookout for a Technical Support Engineer to join our Engineering Department. Responsibilities: Serve as the primary technical contact for our Integration platforms. Diagnose and resolve issues related our Integration platform. Collaborate effectively with Product, QA, and Engineering teams to investigate incidents and drive sustainable solutions. Communicate clearly and constructively with both technical and non-technical audiences. Develop and maintain support documentation, workflows, and knowledge base articles. Identify and propose improvements to processes and tools based on support trends and insights. Requirements Technical aptitude and a solid grasp of web technologies (APIs, HTTP, browsers, logs, networking). Proven experience in a technical support, helpdesk, QA, or technical account management role. Exceptional communication and interpersonal skills (active listening, clear articulation, constructive feedback). Strong sense of ownership and responsibility, ensuring issues are followed through to resolution. Ability to remain calm and effective in fast-paced, high-pressure situations; adaptable and eager to learn. Excellent organizational and time-managem
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