IT Services Technician

Collingwood School
is a gender-inclusive day school located on two campuses in West Vancouver, BC.
Our vision is
socially responsible students pursuing passions for a better world
. We are committed to contributing positively to our local and global communities, environmental stewardship, and supporting the wellbeing, and inclusion of all people. Through the pursuit of passions, students will find their unique purpose in the world.
At Collingwood, we seek faculty and staff who work together to ensure everyone feels a sense of belonging. We are a vibrant community of passionate educators and learners, dedicated to excellence and continuous improvement. We live our values of courage, curiosity and community to be in service of others and who are inspired by our mission to inspire and support young people for meaningful lives. Be part of inspiring students to pursue their passions for a better world.
We are committed to building a diverse and inclusive workforce by ensuring a barrier-free work environment. We welcome applications from all qualified job seekers, including BIPOC (Black, Indigenous, and People of Colour), persons with disabilities, and 2SLGBTQ (persons of all sexual orientations and genders). If you are an applicant with a disability, we will work with you to make reasonable workplace accommodations you may need for your best work performance.
We are looking for an experienced
IT Services Technician
to join our
Morven campus (Grades 8 -12).
Reporting to the IT Operations Manager, this role is the primary support for any issues that may arise for the staff, faculty and students of the school. This is a
Permanent Full-Time
position with a preferred start date of March 24, 2026.
Responsibilities
Perform hands-on fixes at the desktop level, including installing and upgrading software and hardware, implementing file backups and configuring systems and applications
Carry out basic network troubleshooting
Troubleshoot Windows, MacOS, ChromeOS, iOS, and Android devices
Document all pertinent end user identification information including name, department, contact information and nature of problem or issue
Prioritize and schedule problem calls, escalating problems when required to the appropriately experienced technician
Streamline the installation of workstations by utilizing a deployment process
Set up, maintain and troubleshoot of peripheral equipment (printers, scanners, external disks, etc.)
Assist with the installation, setup and troubleshoot of classroom A/V equipment and systems
Assist in software releases and roll-outs according to Change Management best practices
Create and maintain operational documentation for IT tools and services
Use remote management software for deploying and maintaining hardware and software
Field incoming help requests from end users via telephone, e-mail and face to face in a courteous manner
Coordinate with repair depots for hardware repairs
Adhere to SLA for maintenance and repairs
Catalog all IT hardware and equipment for asset management
Maintain the PA system at both sites
Support the IT Director in enforcing data governance policies and procedures
Support the Systems Administrator in issuing access controls based on user roles and department templates on all systems and 3rd party platforms
Support the Systems Administrator in remediating cyber security issues on endpoints
Support the Systems Administrator in ensuring the security of systems through access controls, patching and monitoring
Support the Web developer in maintaining the tools/platforms being used for process automation
Support the IT Manager of Operations in ensuring employees have physical tools and equipment needed to perform daily work functions and properly maintaining the equipment
Flexibility in handling unanticipated tasks and possibly ambiguous situations
Perform other related duties as required
Required qualifications
Completion of a College diploma program in Computer Systems (both hardware and software) with 1-3 years' related experience or an equivalent combination of training and/or experience
Solid knowledge of PC hardware and peripherals
Extensive knowledge of workstation operating systems including last gen and current gen Windows and MacOS
Strong knowledge of current Android OS, iOS and Chrome OS
Experience managing multiple device platforms using Mobile Device Management
Strong knowledge of basic networking (Ethernet, TCP/IP and file sharing)
Proven ability to troubleshoot workstation hardware, software and basic networking problems
Certification in desktop operating systems or network administration an asset
Extensive application support experience with MS Office 2016 and higher, Adobe Cloud products, Autodesk products and Google Workspace
Experience in application support of Student Information Systems, Learning Management Systems, Constituent Relationship management systems and Human Resources management systems is an asset
Strong knowledge working within an enterprise-class, windows server-based environment
Knowledge of Active Directory and Windows Deployment Services
Working knowledge of a range of diagnostic utilities
Ability to understand workflows in a helpdesk IT support tool
Exceptional customer service skills and the ability to handle potentially difficult and delicate situations with tact and diplomacy.
Ability to effectively prioritize and execute tasks professionally and pleasantly during periods of high stress
Ability to explain technical concepts to non-technical users in a user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Experience with supporting users face-to-face and remotely
Ability to lift up to 50 pounds
Access to a vehicle
Canadian residency and legally entitled to work in Canada
Our "Must Haves"
Respect, dignity and inclusion for all members of the community
Collaborative mind-set and courageous approach to adversity
Demonstrated communications skills (oral and written)
Creative "out-of-the-box" thinker
Flexible and adaptable and embraces change
Proven work ethic with utmost integrity
Enthusiasm, eagerness and genuine interest in all aspects of the school's success
Self-awareness, with a desire for constant self-improvement (goal-oriented)
We offer professional development opportunities, competitive salaries, a generous benefits package, including RRSP, Personal Days, access to an Employee and Family Assistance Plan, and access to a Health Spending Account, health and wellness initiatives, along with one of the most beautiful locations in Canada to work!
The annual hiring range for this position is from $64,600 to $72,630. Candidates with strong skills and experience may be considered for a higher starting salary. Please contact our Human Resources department at careers@collingwood.org for questions or further clarification regarding the salary range.
Futures start here.
If this role is a good fit, we would love to hear from you! Please submit a cover letter detailing your suitability for the position along with your resume, including three employment references, by March 23, 2026. Applications will be reviewed on a rolling basis until the position is filled; early applications are encouraged.
We sincerely thank all applicants for your interest; however, only shortlisted candidates will be contacted.
Please visit
our website
for more information about our school.
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