NeverHard
General Manager at Indigo Books & Music — NeverHard
General Manager at Indigo Books & Music in Toronto, Ontario. View salary, required skills, and apply on NeverHard.
- Company
- Indigo Books & Music
- Location
- Toronto, Ontario
- Type
- full_time
Job Description
The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development.
WHAT YOU’LL DO:
Functional
Articulate Indigo’s mission and strategy and communicate business goals to store team
Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Identify local market trends and competitors to proactively anticipate customer needs and expectations
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driv
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