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Netskope DEM Administrator at CYNET SYSTEMS — NeverHard
Netskope DEM Administrator at CYNET SYSTEMS in Toronto, Ontario. View salary, required skills, and apply on NeverHard.
- Company
- CYNET SYSTEMS
- Location
- Toronto, Ontario
- Type
- not_specified
Job Overview:
The Netskope DEM Administrator will be responsible for administering, monitoring, and optimizing Digital Experience Management using Netskope DEM to ensure high end-user experience, proactive issue identification, and actionable insights across endpoints, networks, and applications.
Requirement/Must Have:
Strong hands-on experience with Netskope DEM (Digital Experience Management).
Solid understanding of end-user experience monitoring.
Understanding of network fundamentals (LAN/WAN, VPN, DNS, TCP/IP).
Knowledge of application performance concepts.
Experience with Windows/macOS endpoint monitoring.
Familiarity with SaaS, Cloud applications, and remote workforce environments.
Experience with ITSM integrations (ServiceNow preferred).
Experience with dashboards, KPIs, SLAs, and reporting.
Good understanding of ITIL processes.
Responsibilities:
Administer and manage the Netskope DEM platform across enterprise environments.
Monitor endpoint, network, and application performance to identify user experience issues.
Configure and fine-tune synthetic tests, real-user monitoring (RUM), alerts, thresholds, and dashboards.
Analyze performance metrics (latency, packet loss, jitter,
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