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Customer Account Manager at MTU Aero Engines — NeverHard
Customer Account Manager at MTU Aero Engines in Delta, Greater Vancouver. View salary, required skills, and apply on NeverHard.
- Company
- MTU Aero Engines
- Location
- Delta, Greater Vancouver
- Type
- not_specified
Field incoming calls and emails for service requests from designated customers. All calls must be responded to with immediate attention and repair quotes should be delivered in a timely manner to meet customer’s support requirement timelines.
Ability to evaluate incoming workscope requirements and communications with production and quality teams to ensure availability of internal capabilities.
Collaborate with Sales and support teams to accurately establish competitive pricing for each workscope with fixed pricing, T&M pricing, or other pricing methodologies.
Create and deliver completed quotes to customer and ensure that all necessary follow up to submitted quotes is done in a timely manner.
Coordinate with Operations and Quality on staffing and qualifications and availability of personnel and tooling to accomplish the task within committed turn time.
Review technical manuals and routers with engineering and operations to ensure all technical information is available to the project lead. Ensure project team has clear understanding of work scope requirements and access to necessary technical and / or project related travel information.
Update internal Project Tracking tools for all
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