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Customer Success Manager at Jonas Software — NeverHard
Customer Success Manager at Jonas Software in Canada. View salary, required skills, and apply on NeverHard.
- Company
- Jonas Software
- Location
- Canada
- Type
- full_time
Job Description:
Customer Success Manager
Primary Outcome: Building and managing the customer retention experience to ensure confident, happy users who fully understand and utilize empowOR’s offerings — resulting in strong retention, healthy renewals, and a well-informed, satisfied customer base.
Reports To: VP of Customer Success
Direct Reports: None
Compensation Range:
Compensation: The expected salary range for this role is between $65,000 and $70,000, depending on experience and qualifications.
Reason for Opening: Net New position
AI is used to screen, assess, or select applicants for this role.
Cross-Functional Resources: This role works closely with the Director of Professional Services, SME Coordinator/Manager, and Support Manager to coordinate delivery, surface customer needs, and execute across the customer experience.
Participates in Following Meetings/Teams: Management & Leadership Team, Customer Success Management Team
Outcome: Own the Customer Retention Framework
This role is responsible for working with VP to define customer success operations at empowOR — the process, the metrics, and the standards and working with the VP on articulating the Strategy that drives the
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