NeverHard
Customer Service Agent - Spanish/English Bilingual at Cloud5 Communications — NeverHard
Customer Service Agent - Spanish/English Bilingual at Cloud5 Communications in Saint John, Saint John region. View salary, required skills, and apply on NeverHard.
- Company
- Cloud5 Communications
- Location
- Saint John, Saint John region
- Type
- full_time
Description
Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all.
Excellent opportunity for a Bilingual (English/Spanish) position with Cloud5
***Work from home opportunity. Candidates must have a dedicated, private home workspace with reliable high-speed internet connection.
This will be evaluated during the interview process.
PURPOSE
Customer Service Agents answer phones, chats, or emails to assist customers in booking suitable hotel reservations. They accurately record customer information, and, if applicable, advise customers about available upgrades or specials that may enhance their experience. Customer Service Agents help customers alter or cancel reservations, as necessary. The ideal candidate has impeccable phone and email manners, strong communication and customer service skills, and keen attention to detail. In addition, the ideal candidate has a sales mindset and assumes there is potential to close each and every call with a booking.
Responsibilities and Duties
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