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Call Center Agent at Magna International — NeverHard

Call Center Agent at Magna International in Mont-Saint-Hilaire, La Vallée-du-Richelieu. View salary, required skills, and apply on NeverHard.

Company: Magna International
Location: Mont-Saint-Hilaire, La Vallée-du-Richelieu
Type: not_specified

A Call Center Agent handles inbound and outbound customer communications, providing support, resolving issues, and ensuring customer satisfaction. They serve as the primary point of contact between customers and the company. Key Responsibilities Answer incoming customer calls and respond to inquiries Make outbound calls for follow-ups, sales, or customer support Resolve customer complaints and issues professionally Provide accurate information about products and services Document customer interactions in company systems Process orders, payments, and account updates Escalate complex issues to supervisors when necessary Meet performance targets such as call handling time and customer satisfaction Maintain professionalism and confidentiality during all interactions Required Skills & Qualifications High school diploma or equivalent (associate or bachelor’s degree preferred for some roles) Previous customer service or call center experience preferred Excellent verbal and written communication skills Strong listening and problem-solving abilities Basic computer and data entry skills Ability to multitask and work under pressure Familiarity with customer service software and phone systems

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