IT Technician, User Support

Job Description
From its office in Calgary, CIMA+ is looking for an
IT Technician, User Support
who will provide on-site and remote support for all CIMA+ offices. Working closely with the IT team and with the required supervision, the IT Technician will be responsible for providing technical support to users experiencing difficulties with hardware and applications.
By joining our team, the chosen person will have the chance to develop in a professional and stimulating environment, encouraging involvement in projects that may call upon their areas of expertise and interest.
Given the nature of the work, on-site work will be prioritized, but there will be the possibility of alternating remote work, while maintaining a technical presence at the workplace with the team.
Main Responsibilities
Provide first and second level on-site and remote support to clients for issues with hardware or software related to computer stations, peripherals, telephony, videoconferencing, and mobile devices
Handle first-level remote support calls with the dedicated hotline
Participate and get involved in tasks related to the IT inventory (setting up new stations, rotations, updates, equipment relocation, inventory, etc.)
Configure, install, and support equipment such as printers, photocopiers, and other peripherals
Create, capture, and process requests with the ServiceDesk ticketing system
Maintain good communication with colleagues and clients
Other tasks and responsibilities may be added as the employee evolves within the IT services team