NeverHard
Customer Success Lead at Targeted Talent — NeverHard
Customer Success Lead at Targeted Talent in North Vancouver, Greater Vancouver. View salary, required skills, and apply on NeverHard.
- Company
- Targeted Talent
- Location
- North Vancouver, Greater Vancouver
- Type
- not_specified
Job DescriptionJob Description
Job Summary:
This exciting role will be the face of the company for our marketplace and purchase program. The successful candidate must care deeply about solving avoidable wasted food and have excellent Customer Success Lead will manage the online marketplace and work closely with customer’s orders, confirming accuracy, and ensuring vendor commitments in accuracy and pricing. The Lead must also possess strong communication, interpersonal, and organizational skills to interact successfully with vendors, non profit customers and managers in responding to customer inquiries and resolving issues or complaints.
Duties/Responsibilities:
Conduct demos of our platform to new and existing suppliers
Account relations - Including assisting with onboarding and troubleshooting.
Receive, coordinate and process incoming orders in our online platform
Coordinate and schedule delivery of orders with vendors and non-profits
Pricing out 3rd party logistics and vendors as needed
Prepare PO’s, and Invoice customers
Prepare standard operating procedures, knowledge-based documents such as summaries and responses to frequently asked questions.
Manage the department and ensure
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