Summer Student, Station Customer Service

Description
Contract up to 4 months starting MAY 2026
This role may require availability for various shifts, for example 08h00 to 16h00, 10h00 to 18h00 or 11h00 to 19h00.
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

We are committed to delivering the best customer service possible and we are looking for students who are eager to learn about our organization and lend a helping hand to support this commitment. Among the benefits is the opportunity to network with fellow students and be mentored by qualified professionals. Working from May to August, Summer Students are required throughout our operational and administrative departments.
What will I be doing?
Provide administrative support to the Office Administrator and Duty Station Managers and senior leadership
Assist with Major Track Closure planning and events
Deployment of signage throughout the Union Station Campus
Platform Assistance: Helping passengers navigate the platform safely. Assisting guests on the platform wayfinding and information. Helping with crowd control.
Customer Service: Assisting guests at the TVMs with ticket purchases and information. Assisting guests on the platform with ticket purchases and information. Providing directions, general inquiries and information about train schedules.
Special Projects as required
What Skills and Qualifications Do I Need?
Must be enrolled full-time at a post-secondary institution and be returning to an academic institution
Must be at least 15 years of age before starting employment
Must be attending school full-time and returning to an academic institution.
Note: certain positions require the wearing of Protective Footwear (i.e. Safety Boots or Shoes) to be purchased at your cost
Strong familiarity with MS Office Suite (Outlook, Word, Excel, PowerPoint, etc.),
Unique requirements of the role
Must be able to stand and walk during long periods of time
This role may require you to work outside in all weather conditions and during peak events, such as CNE and other events
First Aid Training will be provided
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.