13569-Housing Assistant at S.U.C.C.E.S.S. — NeverHard

Job DescriptionJob DescriptionSalary: $24.32 to $27.20 Per Hour At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities. Division:Community Real Estate & Asset Management Program: Affordable Housing-Multiple Locations (The Village on False Creek, Dogwood Gardens) Employment Type: Permanent Full Time (35+ hours per week) Reports to:Housing Services Manager Job Summary: To assist the Housing Team, maintain an efficient and effectiveHousing Services Officefor a portfolio of affordable rental buildings. This position will assist in the overall administration and operation of both tenant services and facility maintenance. Key Duties and Responsibilities: Performsreception and administrative dutiessuch as answering calls,corresponding toemail and in-person walk-ins, preparing meeting agendas and taking minutes Providesadministrative and clerical support for Housing Services and Facility Maintenance(e.g.:preparation and distribution of notices/correspondences to tenants, preparing documents,organizingand updating tenants information,recordsand files inprovidedsoftware andphysicalfiles, income verification and annual rent reviews) Coordinates tenancy items such astenantwait lists, tenant applications, tenant selections,referenceand credit checks, interviewing of prospectivetenants, showing vacant suites,preparingand signing of tenancy agreements, explaining rules and regulations, tenant move-insand move-outs Collectstenants rentandsecurity deposits,whilemaintainingthe accuracy of tenant financial information and rent payable Orders office,maintenanceandunit supplies Maintainsandretainsmaintenance records, purchase orders, expense reports,billing for residential suites,common areasand other legal requirements Prepares Maintenance Reports, Financial Reports and Maintenance Schedules Controlsandmaintainskey system and record for the property Prepares documents for arbitration and RTA hearings and attends asrequired Performs other related duties asassigned by the Housing Services Manager Education, Training and Experience: Post-secondary education Minimum three yearsexperience working in a team and office setting Experienceworkingin customer relations; preferably housing and tenant relations Knowledge of repairs and maintenance Knowledge of personal computers and business-based software programs Knowledge of the Residential Tenancy Act and other related legislations and regulations Knowledge ofthe BCStrata Property Act Knowledge of BC Housing Management Commission housing programs Job Skills and Abilities: Ability toestablishand maintainprofessionalrelationshipwith tenants,staffand visitors Ability to work underpressure and stay calm on stressful situations Ability to be flexible and adapt to change and shifting of priorities Ability to handle and manage private and confidential information Ability to take initiative Ability to prevent and respond to problems ona timelymanner Ability to work independently and part of a team Excellentcommunication and problem-solving skillsto handletenant complaintsand difficult conflictsituations Excellent verbal and written communication skills Excellent emotional management skills Excellent interpersonal skills Excellent conflict resolution skills Excellenttime management and organizational skills Excellent MS Office suite skills Additional Information: Criminal Record CheckRequired Able to work during eveningsand/or weekends About S.U.C.C.E.S.S.: S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xmkym (Musqueam), Swxw7mesh (Squamish), and Sllwta/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care. At S.U.C.C.E.S.S., we take care of our communities and our people! Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include: paid time off monthly wellness days (up to 12 days per year) additional agency holidays (2 additional statutory holidays) 3 weeks annual vacation (starting) and up to 6 weeks (maximum) company-funded pension (GRRSP) extended health & dental plan employee & family assistance programs access to wellness programs, and more S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities. Interested candidates please apply by 11:59PM on June 25, 2026 We appreciate all applications, only those selected for an interview will be contacted.