Senior Cloud Developer
Equest
Adzuna API
Full Time
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What a typical week looks like Design, configure, and support Genesys Cloud CX solutions across voice and digital channels, ensuring scalability, reliability, and compliance. Implement and maintain telephony architecture, including SIP trunking, carriers, inbound/outbound calling, DID management, and call routing. Design and support IVR and call flows using Architect, including error handling, business hours, failover, and transfers. Configure and optimize ACD routing strategies, queues, schedu…
Required Skills
ACD Routing Strategies
Call Flow Design
Call routing
Carrier Management
Error Handling
Genesys Cloud CX
Genesys Cloud CX Architect
IVR/IVA Design
Inbound Calling
Normal working Business Hours
Outbound calls
Queue Management
SIP/Telephony
Scheduling Optimization
architectures de téléphonie
digital channel management
failover
user IDs management
voice channels