Technical Support Agent I

Our client is seeking a technical support agent to join their team. The ideal candidate will be customer oriented and challenge driven which will align successfully in the organization.
Job Title: Technical Support Agent
Location: Greater Toronto Area
Pay Range: $18.90 hourly
What’s the Job?
Provide technical customer support to clients via phone, email and chat
Troubleshooting inquiries such as access requests, software updates, password resets, external connections to a laptop (Printers, monitors etc.), Windows suite, etc
Manage ticket creation, resolution and follow up
What’s Needed?
Must be located in the GTA
Great communication
: *Very important
must be clear and concise as communication will be over the phone and in writing
Patience and attentive listening
Must be available for all type of shifts (day, evenings, nights, weekdays & weekends
Ability to troubleshoot and help customers with technical issues
Experience in a call center environment and technical studies
Stable high speed Internet connection at home and a set up to work
What’s in it for me?
Remote work
Temporary long-term mandate (12 months) Potential for extension
Experience with world renown client
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells
–
creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.