Hospitality Supervisor - Good Earth Food & Wine

Job DescriptionJob Description
Craft Unforgettable Experiences Among the Vines
Nestled among endless rows of vines and lush gardens, Good Earth Winery is more than just an award-winning destination—it’s a place where rustic elegance meets warm, heartfelt hospitality. From nationally and internationally acclaimed wines to farm-fresh seasonal cuisine, every experience here is crafted with passion and care.
Whether you’re serving guests in our restaurant, guiding visitors through wine tastings, supporting special events, or helping create unforgettable banquets, your role is essential to bringing the Good Earth story to life.
As part of Carmens Group—an entertainment and hospitality leader with over 40 years of creating extraordinary moments—you’ll join a team dedicated to exceptional service, genuine connection, and creating memories that last a lifetime. If you’re ready to grow your career surrounded by natural beauty and excellence, Good Earth Winery is the place to be.
Why Work for Carmens Group?
Flexible scheduling
Career coaching & growth
Great Place to Work Certified (2022-2024)
Named Best Workplace in several award categories:
Most Trusted Executive Teams
Best Places to Work in Hospitality & Retail
Best Places to Work in Canada
Best Workplaces for Women
Best Workplaces for Mental Wellness
Perks & Benefits
Pay on Demand – get paid when you need it
Global Hotel Discounts for your travels
Staff discounts at our restaurants
Employee Scholarship Program
Wellness programs & staff events
Clear opportunities to grow into leadership roles
Employee recognition programs celebrating your achievements and milestones
Referral bonuses when you bring great talent to the team
Safe, inclusive and supportive workplace culture
Join a company that values your growth, wellbeing and passion - where your career is supported every step of the way.
Position Details:
Job Type:
part-time, permanent
Vacancy
: This position is being added to expand our team in preparation for the upcoming busy season and does not reflect a current vacancy
Compensation
: $20-23 per hour + applicable gratuities
AI Disclosure:
Your application will be reviewed by our hiring team – we do not use artificial intelligence in the screening or selection of applicants for this position.
What you will be doing:
As a Hospitality Supervisor, you will lead with confidence, enthusiasm, and professionalism – playing a key role in creating unforgettable experiences for every guest. You’ll work closely with the Hospitality Manager and fellow supervisors to uphold industry-leading service standards while inspiring your team to deliver exceptional hospitality at every touchpoint.
Your responsibilities will include:
Leading by example, demonstrating superior customer service and adapting seamlessly to guest feedback
Acting as an ambassador of the venue, confidently representing Carmens Group as the liaison between guests, management, and team members
Overseeing event and restaurant service to ensure timelines, schedules, and service standards are executed flawlessly
Coordinating clear, consistent communication between servers, bartenders, kitchen staff, and event teams
Greeting and hosting guests with warmth and professionalism, anticipating needs and resolving concerns with poise
Maître D’ing and serving events, while assisting with event set-up, bartending, and operational support as required
Communicating special meal requirements, allergies, and guest preferences accurately to the kitchen and service teams
Supporting service flow, room readiness, and overall cleanliness throughout events
Assisting the Hospitality Manager with recruitment, training, scheduling, coaching, recognition, and team engagement
Supporting inventory management and ordering processes as needed
Contributing to a respectful, high-performing team culture where we lead by example and work together to achieve results
Exercising strong judgment and leadership in a fast-paced, exciting environment
Driving positive change and continuous improvement within the organization
Performing additional duties as required to support seamless event execution
This is an excellent opportunity for a hospitality professional who thrives in a dynamic event environment, enjoys entertaining and weddings, and is passionate about leading a team to deliver extraordinary guest experiences.
The Sparkle you Bring to Every Celebration
2-3 years’ experience in banquet, catering, restaurant, or high-volume service environments
A natural ability to connect with guests and deliver outstanding hospitality
Strong communication skills and confidence interacting with both guests and team members
Proven ability to stay composed and effective in fast-paced, high-pressure situations
A guest-first mindset with a passion for creating memorable experiences
Leadership skills and the ability to support or supervise a team when needed
A polished, professional appearance and demeanor suited to upscale or formal events
Smart Serve Certification (Required)
Flexibility to work evenings, weekends, and event-based hours
Reliable transportation is required
A positive attitude, reliability, and a willingness to jump in wherever needed
We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.
Are You Ready to Take the Lead?
If you're a dedicated culinary professional who thrives under pressure and wants to be part of culinary excellence, this is your stage. Apply today and let’s create something extraordinary together.
Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.
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