Resident Services Manager - Seniors Living

Job Description
Make a difference in the lives of your community! In this role you will have the chance to engage with our Residents and create a welcoming atmosphere for new and current Residents.
Position Summary:
Use administrative and sales skills to manage the office and provide tours or engaging conversations with Residents interested in moving in.
Behavioural Qualities:
Engaging, positive attitude--stop and say hi to our Residents and see how they are doing!
Professional and expressive telephone manner – ability to “sell” retirement living
Understand and promote a “Hospitality” environment within the residence
Exhibit a highly developed ability to actively listen to prospect’s and resident’s needs
Demonstrates flexibility and creativity in problem solving
Forward, independent and innovative thinking
Responsibilities:
Reception and office duties for the “Seniors Living” residence
Conduct sales-effective “Tours” of the SL residence with walk-in’s and booked appointments
Prioritize appointments and proactively and positively resolve conflicts as they arise
Maintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority lists
Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source.
Other duties and responsibilities as assigned or required